Policies & Guidelines

Last Edited: April 3, 2025

  1. GENERAL INFORMATION

  2. REQUESTING CUSTOM HAIRWEAR

  3. WARRANTY

  4. STORE ITEMS

GENERAL INFORMATION:

Currency

We use the United States Dollar (USD).

Merchandise

The descriptions for Merchandise sold on our Site are to provide you with details including but not limited to: fabrication or production time, item availability, special shipping details, color, length, etc. It is your responsibility to know these details prior to completing your order; it is strongly advised you direct any product questions to contact@blockheadwigs.com before ordering.

REQUESTING CUSTOM HAIRWEAR

Hairwear

Types of hairwear are wigs, toppers, hair patches, clip-on bangs, frontals, closures etc.

Consultation and Intake

All Custom Hairwear includes a free email Consultation. You will describe your request to a Hairwear Specialist, and with you they will determine if we can find premade hairwear that fits your needs, or if you should continue onto a Design Appointment for something made just for you. For real time or in-person consultations, please book online using our appointment page.

Design Appointment

For start your Design Appointment, it may be necessary to sign a mutual Non-Disclosure Agreement; we understand discretion is vital for performing arts and we respect that. During your Design Appointment a Hairwear Specialist will draft a mockup of your discussed design for you. This appointment has a nonrefundable fee of $175, and roughly takes 90 minutes to complete. At the conclusion of your Design Appointment, you should have a general understanding of what your requested hairwear will look like and a good faith estimate of the cost to construct your hairwear. Withing 72 hours of your Design Appointment, you will be provided a Hairwear Agreement to continue with your service.

Intellectual Property

Unless described in a separate Stand-Alone Agreement, all preparation material, visuals, and sketches, including all electronic files produced by the Perruquier to create the Custom Hairwear remains the property of Blockhead Wigs LLC.

Hairline Capture

If it is determined during your Design Appointment that your hairwear requires a Head or Hairline Capture, one must be produced to move forward; if your Design Appointment is in person, this can be done for you at that time. This “cranial cartography” needs to be performed by the Perruquier as the need for precision is crucial for fit. The goal is to capture the size and shape of your head and to map your hairline to make what we call, a Bubble.

Pricing

The price we determine during a consultation or design appointment is a good faith estimation of costs necessary to complete your hairwear. Your Hairwear Agreement will outline the service(s) planned, charges and anticipated fees associated with your requested hairwear, along with other Invoicing details.

Deposits & Invoicing

To proceed with ordering or production of your hairwear, you must have accepted your Service Proposal, signed a Hairwear Service Agreement and completed your Deposit payment. Material costs are included in your Deposit. Unless otherwise noted, the Deposit must be paid in its entirety before we begin work on your Commission. The Deposit of any Invoice will be the greater of $150 or 50% of your expected final Invoice total.

Billing & Payments

Payments may be made via cash, check, credit card, Zelle, or by any other payment method determined acceptable by the Perruquier (e.g. Goods or Services Trade by Barter). You agree to make payments by the due date(s) noted on your invoices.

Unless otherwise noted or agreed upon in writing, if no written communications have been received by us from you, any invoice with a balance 90 days past due will result in the Invoice and Work being considered Abandoned.  So long as the work does not include Client provided material, we reserve the right to sell Abandoned work to recover any losses.

Communication

You may call us, but we use E-mail and regular mail for formal communications. You must have reasonable availability to communicate with us about your Hairwear. Failure to do so can slow down service, delay delivery, or stop production if there has been no communication from you for 30 consecutive days. If you have a preferred method of contact, you may make a written request for us to associate any third-party communication apps (e.g., Instagram, Facebook, Whatsapp, etc.) with your client file. We reserve the right to halt ineffective communications from any third-party platforms.

Client Provided Material

We accept client materials on a case-by-case basis.

Modifications

If modifications are requested changes by you after work commences, you must submit any modifications to an active Invoice in writing. We will then inform you of any additional charges that result from such changes. Please understand, chargeable changes will not commence until you have agreed to all changes in writing. You will be responsible for any additional expenses incurred by the modification(s) before such changes will be made.

Cancellation

If you choose to cancel any custom hairwear prior to its delivery, you will need to do so in writing; all work will cease upon our receipt and confirmation of your written cancellation. Cancellation requests sent via third-party apps will not be accepted; only cancellations sent via regular mail or email associated with your order will be considered valid. You will not be refunded any paid costs or fees associated with the canceled Invoice; if you have sent in any materials for your custom hairwear, you will be responsible for the return shipping of the materials.

Shipping

Some items in the shop may take a week for processing prior to shipment. Processing times will be noted in an item's description. We currently use the United States Post Office to ship Custom orders. If you have a courier preference outside of this, please email this request to us prior to placing your order.

If you are not in the continental United States (or ground mail is not available to your location), we cannot Airmail aerosol hair spray with your purchase. 

We are not responsible for any mishandling by any courier; should anything happen, we will work to provide all necessary documents to you for an indemnity claim, or in some cases submit the necessary documents directly to the courier. We are neither responsible for lost or stolen mail, nor responsible for any possible restrictions, customs fees, or necessary licenses for international orders. 

If you are outside of the United States of America, please know your import rules and regulations before submitting your order; we may be limited to such regulations and .

Returns of Hairwear:

Due to the matter of hygiene, all hairwear sales are final. We will not accept such returns under any circumstance including, but not limited to: buyer’s remorse, color variation, etc. Hairwear canceled during production will not receive a refund.

Wigs constructed by Blockhead Wigs include a limited warranty, for as long as you own your wig. This warranty does not guarantee the successful repair of extreme damage such as severe rips, tears, burns, glue mishaps, etc. This warranty shall be considered invalid upon the sale or transfer of ownership of your wig. Modifications made to your wig made by a third party or yourself will permanently void this warranty.

Styled wigs on prefabricated units from an outside manufacturer do not share the aforementioned guarantees.

All wigs constructed and sold by Blockhead Wigs will receive continued customer service (e.g. wig maintenance assistance) while you own your wig.

 

GUARANTEE

Handmade Hairwear constructed by Blockhead Wigs

We do not offer warranties or guarantees on hairwear, but we want you to understand that we will provide continued service to your custom hairwear for as long as we can. Our handmade pieces are an investment, so we will do what is within our abilities to service your hairwear should the time come. This does not however guarantee the successful repair of wear or damage such as but not limited to: matting, rips, tears, burns, other mishaps, etc. Modifications made to your hairwear by a third party may also void this offer.

Styled wigs (e.g. Ready-to-Serve) on prefabricated units from an outside manufacturer

We understand how hard a wig can work, but there is no guarantee for styled wigs. Some styles may be more heartier than others, but it is hair and will ultimately lose its shape in time if not well maintained.

  

STORE ITEMS

CANCELLATIONS, RETURNS, AND REFUNDS:

If you believe you have placed your order by mistake you must email us within 1 hour after your purchase with a request to cancel your order; your Order Cancellation Request must be from the email address used for the purchase and include your name and the order number; we cannot cancel your order otherwise.

Returns of Branded Swag or Merch:

Clothing and/or other accessories with Blockhead Wigs' logo or other brand images are make to order items and shall not be eligible for return or cash refund. Orders for these items may be canceled within 24 hours of purchase.

Other returnable merchandise:

You are responsible for contacting us and returning your item within 14 days and receiving a Return Authorization; you are responsible for return shipping of your item(s). All returning item(s) need to be in fully resalable condition with unbroken original packaging. If the returning merchandise is inspected and is not in fully resalable condition, we reserve the right to deny a refund. If merchandise is accepted as returned, a refund will be processed within 2-3 business days.

You will be assumed to have accepted your order unconditionally upon delivery. Refusal of delivery will not initiate an immediate refund upon return. In the event your package has been refused and/or returned to sender:

  • Refused items may incur a processing fee up to $100 prior to the provision of reshipment.

  • Reshipment cost of any items returned to sender will be the buyer's responsibility.

  • No postage refunds will be made; we are limited by the terms and regulations imposed by the serving courier (USPS, etc).

  • No cash refunds may be made for any lost package(s). All orders are shipped with tracking and insurance; we advise you to follow the couriers' instruction for such instances.

At our sole discretion, store credit may be issued for membership payments, deposits, incomplete commissions, canceled works.

No store credit shall be redeemed for a cash refund.

Shipping and handling costs are not refundable.