To receive the best service possible, please read this page to completion.
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Store Policy
Last Modified: July 08, 2022
OVERVIEW:
These terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you,” “client”) and Blockhead Wigs LLC (“we,” “us,” or “our”), concerning your access to and use of the blockheadwigs.com online shop as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by shopping and making purchases, you have read, understood, this Store Policy.
We reserve the right to update, change or replace any part of this Store Policy by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our online shop following the posting of any changes constitutes acceptance of those changes. We recommend you review this page prior to placing any new order with us.
IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM MAKING PURCHASES AND YOU MUST DISCONTINUE BROWSING IMMEDIATELY.
GENERAL INFORMATION:
Currency
We use the United States Dollar (USD).
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Merchandise
The descriptions for Merchandise sold on our Site are to provide you with details including but not limited to: fabrication or production time, item availability, special shipping details, color, length, etc. It is your responsibility to know these details prior to completing your order; it is strongly advised you direct any product questions to contact@blockheadwigs.com before ordering.
REQUESTING CUSTOM WORK:
Consultation
All Custom Work includes a free Consultation. You will describe your request to a wig artisan, who will draft a mock up of your discussed design.
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Intellectual Property
Unless described in a separate Stand-Alone Agreement, all preparation material, visuals, and sketches, including all electronic files used to create the Custom Work remains the property of Blockhead Wigs LLC.
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Price Quotes, Deposits & Invoicing
Price Quotes are the greatest estimation of costs to complete your Custom Work. A Price Quote outlines the work planned, charges and anticipated fees associated with your requested Custom Work, along with other Invoicing details. Price Quotes are valid for 7 days unless otherwise noted. To proceed with the production of your wig, you must have accepted your Price Quote and completed a Deposit payment. All Material costs will be included in this Deposit. Unless otherwise noted, the Deposit must be paid in its entirety before we begin work on your Commission. The Deposit of any Invoice will be the greater of $150 or 50% of your expected final Invoice total. Your final Invoice total shall not exceed above-and-beyond the original Price Quote as long as no Modifications are requested and approved.
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Billing & Payments
Payments may be made via cash, check, credit card, gift card, or by any other payment method determined acceptable by us (e.g. Goods or Services Trade). You agree to make payments by the due date(s). Unless otherwise noted or agreed upon in writing, if no written communications have been received by us from you, any invoice with a balance 90 days past due will result in the Invoice and Work being considered Abandoned. We reserve the right to sell any Abandoned work to recover any losses.
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Communication
You must have reasonable availability to communicate with us about your Custom Work. Failure to do so can slow down service, delay delivery, or halt production if there has been no communication from you for 30 consecutive days. If you have a preferred method of contact, you may make a written request for us to associate any third-party communication apps (e.g., Instagram, Facebook, Whatsapp, etc.) with your client file. We reserve the right to halt ineffective communications from any third-party platforms.
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Client Provided Material
Any materials sent to us from you for use in any Custom Work must: 1) be associated with an active Invoice (i.e. you must have accepted your Price Quote and paid your Deposit), and 2) include identifying documentation relevant to the Invoice (i.e. Receipt, Deposit Receipt, Price Quote, etc.). All Client-provided materials must also a) be appropriate for the Custom Work requested—or they will not be used and shipped back to you; b) be sent to us fully insured—we will not be responsible for materials that arrive damaged. Any unused materials will be returned to you with your Order. Should any Custom Works using materials provided by you be cancelled, the materials will be returned to you in their state as of the cancellation once the cancellation has been confirmed; see more in Cancellation.
Modifications
If modifications are requested by you after work commences, you must submit any modifications to an active Invoice in writing. We will then inform you of any additional charges that result from such changes. Please understand, chargeable changes will not commence until you have agreed to all changes in writing. You will be responsible for any additional expenses incurred by the modification(s) before such changes will be made.
Cancellation
If you choose to cancel any Wig Order, Custom Work, etc. prior to its delivery, you will need to do so in writing; all work will cease upon our receipt and confirmation of your written cancellation. Cancellation requests sent via third-party apps will not be accepted; only cancellations sent via regular mail or email will be considered valid. You will not be refunded any paid costs or fees associated with the canceled Invoice; if you have sent in any materials for your Custom Work, you will be responsible for the return shipping. We reserve the right to complete and post cancelled Custom Works (that do not include client provided materials) for public sale after 14 days from the date the cancellation was confirmed.
SHIPPING:
We currently use the United States Post Office to ship out orders. If you have a courier preference outside of this, please mention this prior to placing your order or in your service request form.
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If you are not in the continental United States (or ground mail is not available to your location), we cannot Airmail aerosol hair spray with your purchase.
We are not responsible for any mishandling by the courier; should anything happen, we will work to provide all necessary documents to you for an indemnity claim, or in some cases submit the necessary documents directly to the courier.
We are neither responsible for lost or stolen mail, nor responsible for any possible restrictions, customs fees, or necessary licenses for international orders.
If you are outside of the United States of America, please know your import rules and regulations before submitting your order. We are limited to such regulations.
CANCELLATIONS, RETURNS, AND REFUNDS:
If you believe you have placed your order by mistake you must email us within 1 hour after your purchase with a request to cancel your order; you must include the name and email used for the purchase and the order #.
Wigs:
Due to the matter of hygiene, all wig sales are final. We will not accept such returns under any circumstance including, but not limited to: buyers remorse, color variation, etc.
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Make to Order wigs canceled mid production will not receive a refund.
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All other returnable merchandise:
You are responsible for contacting us and returning your item within 14 days and receiving a Return Authorization; you are responsible for the return shipping of your item(s). All returning item(s) need to be in fully resalable condition. If the returning merchandise is inspected and is not in fully resalable condition, we reserve the right to deny a refund. If merchandise is accepted as returned, a refund will be processed within 2-3 business days.
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You will be assumed to have accepted your order unconditionally upon delivery. Refusal of delivery will not initiate an immediate refund upon return. In the event your package has been refused and/or returned to sender:
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Refused items may incur a processing fee up to $100 prior to the provision of reshipment.
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Reshipment cost of any items returned to sender will be the buyer's responsibility.
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No postage refunds will be made; we are limited by the terms and regulations imposed by the serving courier (USPS, etc).
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No cash refunds may be made for any lost package(s). All orders are shipped with tracking and insurance; we advise you to follow the couriers' instruction for such instances.
At our sole discretion, store credit may be issued for membership payments, deposits, incomplete commissions, canceled works.
No store credit shall be redeemed for a cash refund.
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Shipping costs are not refundable.
WARRANTY:
Wigs constructed by Blockhead Wigs include a limited warranty, for as long as you own your wig. This warranty does not guarantee the successful repair of extreme damage such as severe rips, tears, burns, glue mishaps, etc. This warranty shall be considered invalid upon the sale or transfer or ownership of your wig. Modifications made to your wig made by a third party or yourself will permanently void this warranty.
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Styled wigs on prefabricated units from an outside manufacturer do not share the aforementioned guarantees.
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All wigs constructed and sold by Blockhead Wigs will receive continued customer service (e.g. wig maintenance assistance) while you own your wig.
TERM AND TERMINATION:
WITHOUT LIMITING ANY OTHER PROVISION OF THESE STORE POLICIES, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF OUR SERVICE(S), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE SERVICE OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.