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How To order

New clients must complete a client intake form.

Based on the details of your request, you may be required to schedule an in-person consultation.

You should contact us with any of your questions or concerns about shipping before placing your order.

Wig Maintenance

A wig is not a helmet, and in a way it will have a life of its own -- but the way you treat and maintain your wig before and after each wear will determine the life of your wig.

If you're not into that, ask us about our maintenance plans.

Shipping

At this time, estimated shipping prices are calculated into your final balance/order and are priced competitively.

We support the post office and use USPS Domestic or International for your orders. If you have a courier preference please contact us before ordering.

Shipping costs are not refundable.
If you are outside of the continental United States (or ground mail is unavailable to your location), we cannot Airmail aerosol hair spray with your purchase.
Blockhead Wigs is not responsible for any mishandling by the courier.
Blockhead Wigs is not responsible for lost or stolen mail, possible restrictions, customs fees, or necessary licenses for international orders. Please be aware of your import rules and regulations before submitting your order.

Returns & Cancellations

If you believe you have made any purchase by mistake, you will need to make an immediate attempt to cancel your order by email within 24 hours of your purchase.

Due to the matter of hygiene and custom nature of our styled wigs, all wig sales are final; we do not accept returns or issue any refunds on such items.

Custom Orders are non-returnable and will not receive a cash refund. (CT Dept. Consumer Protection)

Hair products or accessories: You are responsible for contacting us and returning your item to Blockhead Wigs within 14 days; you are responsible for the return shipping of your item(s). Such returning item(s) need to be in unused, fully resalable condition.

Blockhead Wigs reserves the right to deny a refund. If merchandise is accepted as returned, a refund will be processed within 2-3 business days.

Refusal of any order (e.g. return to sender) will not initiate a a refund; you will be responsible for a reprocessing fee before any reshipment may occur.

Only store credit may be issued for memberships payments, fees, or non/refundable deposits (for incomplete commissions or canceled works) up to our sole discretion. No store credit will be redeemed for a cash refund.
In the event your package has been refused and/or returned to sender, no postage refunds will be made; we are limited by the terms and regulations imposed by the serving courier (USPS, etc).
No cash refunds can be made for any lost package. Please follow the couriers' instruction for such instances.

Payment Options

Besides the usual cash or card, we may at times accept Venmo or Zelle
We are always open to trades, negotiations, and payment plans.

Feel free to contact us for options.

Disclaimers

If you have an issue with your results contact us!
Send your wig back with a prepaid return shipping label and we will make your requested adjustments for free one time.

Although we strive for perfection and your satisfaction, we do not guarantee perfection, nor can we promise satisfaction.

All prices are subject to change; prices do not include Wig Extras, including but not limited to: gems, applique, feathers, fascinators, or 3D printed accessories.

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